Empire FAQS

Frequently Asked Questions

Customers with immediate questions can contact a Suntuity representative via a dedicated customer service hotline at 855-235-9786, or through email at empiresupport@suntuity.com. Representatives will respond during normal business hours of 9 A.M. to 5 P.M. EST to let you know the status of your project and if Suntuity will be able to complete it for you.

Please have the following information readily available:

  •         Empire Contract
  •         Final Design if available
  •         Lien Notifications if any

·         Photos of installation (if completed or in progress)

Every former Empire customer determined to move forward with us may qualify for 6 months of free solar after your installation is put in service.

Suntuity was assigned specific solar projects as part of the bankruptcy ruling. If your project qualifies, we will come up with a plan, finish the installation, and make it operational.

Please visit https://suntuity.com/empire-survey/ so we can find out the details. After submitting the completed form, a member of our team will be in touch with your next steps. Customers with immediate questions can contact a Suntuity representative via a dedicated customer service hotline at 855-235-9786, or through email at empiresupport@suntuity.com.

If you received text messaging and email messaging from other solar companies, please contact Suntuity to verify these are valid solicitations please call us at 855-235-9786, or through email at empiresupport@suntuity.com.

Please contact Suntuity directly at 855-235-9786 or through email at empiresupport@suntuity.com for further information.

You will have to contact your financier for any system support. If you did not use a financier, then please contact the trustees at https://empiresolarbankruptcy.com/

Empire filed for bankruptcy, which delayed your project. As part of the bankruptcy process Suntuity Solar, a Top 10 U.S. residential solar provider, was granted the right to step in and assist with completing certain projects that Empire was unable to finish. To find out more information, contact us via a dedicated customer service hotline at 855-235-9786 or through email at empiresupport@suntuity.com.

Customers with immediate questions can contact a Suntuity representative via a dedicated customer service hotline at 855-235-9786 or through email at empiresupport@suntuity.com. If your project qualifies, we will come up with a plan, finish the installation, and make it operational.

Suntuity will be your chief contact moving forward for any projects assigned to us. If your system is already in service, your financier will be your main contact. If you do not have a financier, then the trustees will be your primary contact at https://empiresolarbankruptcy.com/

Your financer will be your main contact for any questions or issues with billing.

Please visit https://empiresolarbankruptcy.com/ and contact the trustees for more information about how you can be made whole.

If your project has been assigned to Suntuity Solar, we will provide you with a 25-year manufacturer’s warranty on the panels and industry leading warranty on other major components. [DM1] 

Please visit https://empiresolarbankruptcy.com/ and contact the trustees for more information.

Please contact dealersupport@suntuity.com for further assistance.

Customers with immediate questions can contact a Suntuity representative via a dedicated customer service hotline at 855-235-9786 or through email at empiresupport@suntuity.com. Please have the information available for who placed the lien and have a copy readily available to send to our support team. 

Please Fill Out This Form with your Solar Installation Details and a Suntuity Rep will get back to you within 48 business hours.

Quick Links


Goodleap Financier

cjohnson@goodleap.com 916-883-0054 x4054 (Chris Johnson)