Empire FAQS

Frequently Asked Questions

I want to move forward with my solar installation — how can I do that?

Customers with immediate questions can contact a Suntuity representative via a dedicated customer service hotline at 855-235-9786, or through email at empiresupport@suntuity.com. Representatives will respond during normal business hours of 9 A.M. to 5 P.M. EST to let you know the status of your project and if Suntuity will be able to complete it for you.

Please have the following information readily available:

Empire Contract
Final Design if available
Lien Notifications if any

· Photos of installation (if completed or in progress)

If I move forward with Suntuity Solar, am I eligible for any customer promotions?

Every former Empire customer determined to move forward with us may qualify for 6 months of free solar after your installation is put in service.

My solar system is partially or fully installed, but not yet in service. What should I do now?

Suntuity was assigned specific solar projects as part of the bankruptcy ruling. If your project qualifies, we will come up with a plan, finish the installation, and make it operational.

What should I do if another solar company has contacted me to finish my installation or has installed my panels after I signed with Empire Solar?

Please visit https://suntuity.com/empire-survey/ so we can find out the details. After submitting the completed form, a member of our team will be in touch with your next steps. Customers with immediate questions can contact a Suntuity representative via a dedicated customer service hotline at 855-235-9786, or through email at empiresupport@suntuity.com.

What should I do if I have received messaging from other solar companies like this?

If you received text messaging and email messaging from other solar companies, please contact Suntuity to verify these are valid solicitations please call us at 855-235-9786, or through email at empiresupport@suntuity.com.

My sales rep told me to go with another company. What should I do?

Please contact Suntuity directly at 855-235-9786 or through email at empiresupport@suntuity.com for further information.

What should I do if my system is already in service?

You will have to contact your financier for any system support. If you did not use a financier, then please contact the trustees at https://empiresolarbankruptcy.com/

Why is my project taking so long? What happened with Empire, and who is Suntuity?

Empire filed for bankruptcy, which delayed your project. As part of the bankruptcy process Suntuity Solar, a Top 10 U.S. residential solar provider, was granted the right to step in and assist with completing certain projects that Empire was unable to finish. To find out more information, contact us via a dedicated customer service hotline at 855-235-9786 or through email at empiresupport@suntuity.com.

What if I have damages from my solar install that have not been repaired? How can I get help?

Customers with immediate questions can contact a Suntuity representative via a dedicated customer service hotline at 855-235-9786 or through email at empiresupport@suntuity.com. If your project qualifies, we will come up with a plan, finish the installation, and make it operational.

Who is my Contact Now that Empire is no longer around?

Suntuity will be your chief contact moving forward for any projects assigned to us. If your system is already in service, your financier will be your main contact. If you do not have a financier, then the trustees will be your primary contact at https://empiresolarbankruptcy.com/

Who do I contact about billing issues?

Your financer will be your main contact for any questions or issues with billing.

If I’m an installation provider or distributor for Empire, what are my next steps?

Please visit https://empiresolarbankruptcy.com/ and contact the trustees for more information about how you can be made whole.

I have a 25-year warranty with my system. What happens to that?

If your project has been assigned to Suntuity Solar, we will provide you with a 25-year manufacturer’s warranty on the panels and industry leading warranty on other major components. [DM1]

If I am a former employee of Empire, what are my next steps?

Please visit https://empiresolarbankruptcy.com/ and contact the trustees for more information.

I am a former Empire Dealer. Who can I contact about next steps?

Please contact dealersupport@suntuity.com for further assistance.

What if there is a lien on my house right now?

Customers with immediate questions can contact a Suntuity representative via a dedicated customer service hotline at 855-235-9786 or through email at empiresupport@suntuity.com. Please have the information available for who placed the lien and have a copy readily available to send to our support team.

Please Fill Out This Form with your Solar Installation Details and a Suntuity Rep will get back to you within 48 business hours.

Empire Survey

Quick Links

Goodleap Financier

cjohnson@goodleap.com 916-883-0054 x4054 (Chris Johnson)

Empire Solar Group Bankruptcy Contact Information Empire Solar Group Bankruptcy Details

BBB RATING: B

*Suntuity is a registered trademark of Natural Power Sources LLC D|B|A Suntuity. A solar power system is customized for each home, so pricing and savings vary based on location, system size, roof condition and roof space, azimuth, tree location, government rebates, and local utility rates. Savings on your total electricity cost is not guaranteed. Financing terms and warranties vary based on location and are not available in all areas.

HIC #s – NJ: 13VH09300100; MD: 05-136554; PA: PA131727; MA: 180758; RI 43781. FL Electrical License #: EC13009276. SC Mechanical Contractor License: 115371. Chicago Regulated Business License: 2698167, SC: 115371, DE: 2021702463, UT: 6060864-5502, USVI: 1-47576-1L, CO: ME.0601253, CT: ELC.0204312-E1, GA: EN218106, ID: 10178, MN: AM760648, EM-07437, VT: EM-07437, WI: 1459721, MO: 2021030994.